shipping
and returns
¡important note!
We want to remind you that clarina nook is a small
artisanal business. So small, in fact, that orders are managed,
made, and shipped by a single person.
Since everything is handmade (and there are different color calibrations on screens), you may find slight differences or imperfections in the products compared to the photographs shown on our website. These variations are inherent to handcrafted production and are part of the authenticity and magic of owning a unique, handmade piece.
Furthermore, throughout this page, we will discuss the different maximum preparation and delivery times. While we will always do our best to meet them, please keep in mind that large orders or peak periods may require longer preparation times. In any case, we will always communicate with you transparently and honestly so you know exactly when to expect your eagerly awaited pink package. ♡
Thank you for your trust, your understanding,
and your wonderful support of artisan work.
shipping policy
At clarina nook, we're dedicated to offering you the highest quality stainless steel earrings, as well as other physical and digital products,
all inspired by the ACNH universe.
That's right, superstar, you heard right.
Our products are designed and created in a small town in Valencia,
but they're made with all the love in the world. And it's with this same love
that we want to take care of your shopping experience... ¡ᴇxᴘᴇʀɪᴇɴᴄᴇ! 🦝
So that you're excited with every order, as if it were the first time
you've acquired one of our handcrafted items.
shipping
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🌎 Shipping Area: We ship throughout Spain (including the Balearic Islands, the Canary Islands, Ceuta, and Melilla) as well as to the rest of the European Union.
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For shipments to the Canary Islands, Ceuta, and Melilla, providing your ID is required for customs processing.
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For shipments outside the EU, please visit our Etsy shop. If the product you are looking for isn't listed, contact us and we will add it for you.
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Any customs fees at the destination will be the responsibility of the customer.
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♻️ Packaging: Each order is carefully packaged to ensure it arrives in perfect condition.
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We strive to minimize our environmental impact with our packaging, so we avoid using bubble wrap or plastic fillers. Your earrings will be protected with raffia and paper. Care instructions will be included via a QR code on the back of the box, eliminating the need for additional identical leaflets for each order.
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🚛 Shipping Costs:
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Mainland Spain & Balearic Islands: €6.95
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Ceuta & Melilla: €8.95
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Canary Islands: €10.95
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International (European Union): €12.95
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🔍 Tracking: All our shipments are certified so you can fully track your order at all times. Your order is too precious, and we want to ensure it doesn't get lost.
🎁 Free Shipping & Discounts:
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Mainland Spain & Balearic Islands: Free shipping on orders over €85 (excluding applied discounts or promotions).
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Canary Islands, Ceuta & Melilla: Orders over €85 (excluding applied discounts or promotions) will automatically receive a €5 discount at checkout.
delivery times
Will vary depending on the destination
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Mainland Spain & Balearic Islands: 2 to 3 business days + processing time.
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Ceuta & Melilla: 3 to 5 business days + processing time.
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Canary Islands: 5 to 8 business days + processing time.
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International (European Union): 3 to 7 business days + processing time.
processing / crafting times
May vary depending on the product type
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✅️ Products IN STOCK*: Your order will be prepared and shipped from Valencia within 1 to 2 business days of payment confirmation.
*Although we occasionally
have items in stock, most pieces
are made to order.
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⏳ Products MADE TO ORDER: If your order includes one or more products labeled "Made to Order", we will notify you by email when your order has been processed and is ready for shipment.
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This crafting process can take up to 15 business days.
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Once manufactured, all items in your order will be shipped together. You will receive your tracking number as soon as your package is on its way.
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❌ Products OUT OF STOCK: Out-of-stock products cannot be purchased. They will remain visible on the website for informational purposes, and the "Out of Stock" label will be removed as soon as they are available again
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Interested in a sold-out or upcoming item? Adding it to your "Favorites" helps us gauge demand for future restocks and launches.
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✍🏻 CUSTOM Products: Customizable products are those listed under the "CUSTOM" section in the Stationery category.
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They are available in both physical format (shipped via registered mail) and digital format (downloadable).
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If you need a custom order for a specific event or date, we recommend contacting us via our contact page before placing your order.
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loyalty and discounts
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With your first purchase of physical products, you'll receive an exclusive loyalty card, as well as your first collectible sticker.
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🎁 Collect 6 stickers and unlock a personal 20% discount code* for your next purchase! ✨
♡ ♡ ♡ ♡ ♡ ♡
*This discount cannot be combined with other offers or promotions.
It will be applied to subtotal of your order (excluding shipping),
and will be valid for one month from the issue date.
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You can stick the stickers in the spaces on your loyalty card, or keep them to decorate whatever you like. It's our way of thanking you for being part of our family... ¡ꜰᴀᴍɪʟʏ! 🦝
custom products
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Custom products can be physical (shipped via certified mail) or digital (downloadable).
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Since they require a customization process, custom products, even digital ones, are not immediately available.
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To avoid delays, it is crucial that you ensure you provide the required information correctly and completely in the corresponding form.
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To ensure all custom information is correct, we offer a completely free review before sending you the final design. After the first free review, each additional review will incur a charge of €5 on top of the final product cost.
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💻 DIGITAL Delivery: Once you fill in the required information and we confirm your order, we will begin working on your personalization. The preparation and design process for your digital product may take up to 15 business days. When the final design is ready, you will receive a download link via email for easy access.
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📦 PHYSICAL Delivery: Once the design is ready, we will print, process, and package it. We will notify you when the product is ready for shipment. The delivery time for physical custom designs is longer than for digital ones.
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If you need a custom product by a specific date*, please indicate this on your order form. For physical or large orders, please contact us first to discuss the feasibility of your project through our contact page. Please note:
* DIGITAL custom orders must be placed
at least 15 business days
in advance of the desired date.
* PHYSICAL custom orders must be placed
at least 30 business days
in advance of the desired date.
return and exchange policy
right of withdrawal
You have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without needing to provide a reason. Within this period, you can return your order and receive a full refund.
conditions for return
For the return to be accepted, the product must be in perfect condition, unused, and in its original packaging.
For health and hygiene reasons, returns of earrings that have been unsealed or show signs of use will not be accepted. If you notice any adhesive residue on your earrings when removing the security seal, don't worry. You can clean it with a soft cloth slightly dampened with warm water and mild soap.
Models that have undergone modifications to the original design at the customer's request cannot be returned. This policy does not apply if the product arrives damaged or is incorrect.
Digital products (downloadable files) and custom stationery cannot be returned under any circumstances.
return process
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Notify us of your intention to return a product by sending an email to clarina.nook@gmail.com within 14 days. Include your order number and the reason for the return (although not required for the return, it helps us improve).
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Once your request is approved, we will inform you of the address to which you should send the product.
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The customer is responsible for return shipping costs. We recommend using a tracked shipping service for your security.
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Once we have received and verified the condition of the product, we will proceed with the refund of the earrings within a maximum of 14 calendar days, using the same payment method you used for your purchase.
defective or
incorrect products
If you receive a defective product or an item that does not match your order, please contact us by email ( clarina.nook@gmail.com ) within 48 hours of receipt. We will review your case and offer you the best solution.
products damaged
during shipping
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All our products are packaged with the utmost care to ensure they arrive in perfect condition. However, in rare cases, damage may occur during shipping.
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If the package arrives with visible signs of external damage, we strongly recommend that, if possible, you open the package in front of the delivery person to check the condition of the contents.
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If the products inside are damaged, or if you were unable to open the package in front of the carrier but discover damage after opening it, please notify us within 24 hours* of receipt by emailing clarina.nook@gmail.com. Attach clear photographs of both the damaged packaging and the affected products.
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This will allow us to process the claim with the shipping company and offer you the best solution as soon as possible (replacement or refund).
*Reporting the issue outside of this timeframe could hinder
or prevent the claim from being processed by the shipping company.
For any questions, please don't hesitate
to contact us, we'll be happy to help... ¡ʜᴇʟᴘ! 🦝
