shipping
and returns
important note!
We want to remind you that clarina nook is a small
artisan business. So small, in fact, that orders are managed,
made, and shipped by a single person.
Since everything is hand-crafted (and there are different colour calibrations on screens), you may find slight differences or imperfections in the products compared to the photographs shown on our website. These variations are inherent to handcrafted production and are part of the authenticity and magic of owning a unique, handmade piece.
Furthermore, throughout this page, we will outline the different maximum preparation and delivery times. While we will always do our best to meet them, please keep in mind that large orders or peak periods may require longer preparation times. In any case, we will always communicate with you transparently and honestly so you know exactly when to expect your eagerly awaited pink package. ♡
Thank you for your trust, your understanding,
and your wonderful support of artisan work.
shipping policy
At clarina nook, we're dedicated to offering you the highest quality stainless steel earrings, as well as other physical and digital products,
all inspired by the ACNH universe.
That's right, superstar, you heard right!
Our products are designed and created in a small town in Valencia (Spain),
but they're made with all the love in the world. And it's with this same love
that we want to take care of your shopping experience... ᴇxᴘᴇʀɪᴇɴᴄᴇ! 🦝
So that you feel excited with every order, as if it were the first time
you've acquired one of our handcrafted items.
shipping
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🌎 Shipping Area: We ship throughout Spain (including the Balearic Islands, the Canary Islands, Ceuta, and Melilla) as well as to the rest of the European Union.
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For shipments to the Canary Islands, Ceuta, and Melilla, providing your National ID (DNI/NIE) is required for customs processing.
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For shipments outside the EU, please visit our Etsy shop. If the product you are looking for isn't listed, contact us and we will add it for you.
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Any customs fees at the destination will be the responsibility of the customer.
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♻️ Packaging: Each order is carefully packaged to ensure it arrives in perfect condition.
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We strive to minimize our environmental impact, so we avoid using bubble wrap or plastic fillers. Your earrings will be protected with raffia and paper. Care instructions will be included via a QR code on the back of the earring card, eliminating the need for additional identical leaflets for each order.
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🚛 Shipping Costs:
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Mainland Spain & Balearic Islands: €6.95
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Ceuta & Melilla: €8.95
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Canary Islands: €10.95
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International (European Union): €12.95
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🔍 Tracking: All our shipments are tracked so you can follow your order every step of the way. is far too precious, and we want to ensure it arrives safely.
🎁 Free Shipping & Discounts:
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Mainland Spain & Balearic Islands: Free shipping on orders over €85 (excluding applied discounts or promotions).
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Canary Islands, Ceuta & Melilla: Orders over €85 (excluding applied discounts or promotions) will automatically receive a €5 discount at checkout.
delivery times
Varies depending on the destination
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Mainland Spain & Balearic Islands: 2 to 3 working days + processing time.
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Ceuta & Melilla: 3 to 5 working days + processing time.
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Canary Islands: 5 to 8 working days + processing time.
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International (European Union): 3 to 7 working days + processing time.
processing / crafting times
Varies depending on product type
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✅️ Products IN STOCK*: Your order will be prepared and shipped from Valencia within 1 to 2 working days of payment confirmation.
*Although we occasionally
have items in stock, most pieces
are made to order.
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⏳ Products MADE TO ORDER: If your purchase includes one or more products labelled "Made to Order", we will notify you by email when your order has been processed and is ready for shipment.
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This crafting process can take up to 15 working days.
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Once manufactured, all items in your order will be shipped together in a single package. You will receive your tracking number as soon as your parcel is on its way!
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❌ Products OUT OF STOCK: Out-of-stock products cannot be purchased. They will remain visible on the website for display purposes, and the "Out of Stock" label will be removed as soon as they are available again.
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Interested in a sold-out or upcoming item? Adding it to your "Wishlist" helps us gauge demand for future restocks and launches!
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✍🏻 CUSTOM Products: Customizable products are those listed under the "CUSTOM" section in the Stationery category.
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They are available in both physical format (shipped via tracked post) and digital format (downloadable).
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If you need a custom order for a specific event or date, we recommend contacting us via our contact page before placing your order.
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loyalty and discounts
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With your first purchase of physical products, you'll receive an exclusive loyalty card, as well as your first collectible sticker.
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🎁 Collect 6 stickers and unlock a personal 20% discount code* for your next purchase! ✨
♡ ♡ ♡ ♡ ♡ ♡
*This discount cannot be combined with other offers or promotions.
It will be applied to the subtotal of your order (excluding shipping),
and will be valid for one month from the date of issue.
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You can place the stickers in the spaces on your loyalty card, or keep them to decorate whatever you like. It's our way of thanking you for being part of our family... ꜰᴀᴍɪʟʏ! 🦝
custom products
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Custom products can be physical (shipped via tracked post) or digital (downloadable).
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Since they require a bespoke design process, custom products, even digital ones, are not immediately available.
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To avoid delays, it is crucial that you ensure you provide the required information correctly and completely in the corresponding form.
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To ensure all custom information is correct, we offer a completely free design revision before sending you the final design. After the first free revision, each additional change will incur a charge of €5 on top of the final product cost.
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💻 DIGITAL Delivery: Once you fill in the required information and we confirm your order, we will begin working on your design. The preparation and design process for your digital product may take up to 15 working days. When the final design is ready, you will receive a download link via email for easy access.
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📦 PHYSICAL Delivery: Once the design is approved, we will print, process, and package it. We will notify you when the product is ready for shipment. Delivery times for physical custom items are longer than for digital ones.
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If you need a custom product by a specific date*, please indicate this on your order form. For physical or large-volume orders, please contact us first via our contact page to discuss the feasibility of your project.
Please note:
* DIGITAL custom orders must be placed
at least 15 working days
in advance of the desired date.
* PHYSICAL custom orders must be placed
at least 30 working days
in advance of the desired date.
return and exchange policy
right of cancellation
You have 14 calendar days from the date you receive your order to exercise your right of cancellation for standard physical items, without providing any reason. Within this period, you can return your order and receive a full refund of the item cost.
conditions for return
For a return to be accepted, the product must be in perfect condition, unworn, and in its original packaging.
For health and hygiene reasons, returns of earrings that have been unsealed or show signs of use will not be accepted. If you notice any adhesive residue upon when removing the security seal, don't worry: simply wipe it gently with a soft cloth slightly dampened with warm water and mild soap.
Custom stationery, and items modified from their original design at the customer's request, cannot be returned or exchanged. This policy does not apply if the product arrives damaged during transit.
Due to their instant nature, digital products (downloadable files) and custom stationery cannot be returned under any circumstances.
return process
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Notify us of your intention to return an item by emailing clarina.nook@gmail.com within 14 calendar days of delivery. Please include your order number and the reason for the return (while not legally mandatory, it helps us improve!).
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Once your request is approved, we will provide the return shipping address.
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Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked postal service for your security.
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Upon receiving and inspecting the returned item, we will procees your refund within a maximum of 14 calendar days, using the original payment method.
defective or
incorrect products
If you receive a defective product or an item that does not match your order, please contact us by email at clarina.nook@gmail.com within 24 hours of receipt. We will review your case and arrange a replacement for you.
products damaged
during shipping
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All our products are packaged with the utmost care to ensure they arrive in perfect condition. However, in rare cases, damage may occur during shipping.
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If the parcel arrives with visible signs of external damage, we strongly recommend that, if possible, you open it in front of the courier to check the condition of the contents.
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If the products inside are damaged, or if you were unable to open the parcel in front of the courier but discover damage after opening it, please notify us within 24 hours* of receipt by emailing clarina.nook@gmail.com. Attach clear photographs of both the damaged packaging and the affected products.
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This will allow us to process the claim with the courier service and send you a replacement as soon as possible.
*Reporting the issue outside of this timeframe
may prevent us from filing a claim with the courier service.
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For any questions, please don't hesitate to
contact us — we'll be happy to help you... ʜᴇʟᴘ ʏᴏᴜ! 🦝
